Sadly enough I'm giving Haven Animal Hospital a 1 star for the following reasons:
I took my dog in due to a growth on his gums. Of course I knew the only course was a biopsy which means anesthesia and the whole 9 yards. The quote I received was outrageous, so I decided to shop around and the 3 other reputable vets I saw gave me a quote of $120-$200 cheaper! Each service on the quote was much higher than the other vets. Even sending the biopsy to the lab!!
I called Haven back to see if they would work with me on pricing since I'm new in the area and I'm looking for a long term relationship with a vet. I have 2 other dogs and this could've been a good relationship. After explaining all of this to the receptionist, she told me there's really nothing they can do, so I asked for the office manager (Jessica) to see if she could do anything. Of course, she wasn't in but I was told she would call me back once the situation was explained to her. 3 days later and no call!!! I guess they don't care about building new business and gaining 3 new furry patients.
The vet Lisa is nice but from the comments she made about my dog definitely needing a teeth cleaning (he got them cleaned last year) and Vegas being a very high Heartworm risk area (last time I checked, even with other vets; Vegas is not a high risk area) I suspected she would be a salesperson and from the looks of it that's how it turned out.
Not even a courtesy call from office manager Jessica to tell me what I already know = Pay up or go elsewhere!
I've found a wonderful place, with "reasonable" prices and no up selling. That's where I'll be going!