rev:text
| - Update 11/26/14:
Okay. Well, I've went back and tried Pink Box a few more times since my initial review and, while still not exactly perfect, their customer service has actually gotten quite a bit better. In our last few visits, only 1 guy has tried to give us the wrong donuts. since we were watching his every move, we were able to catch it quickly that time. So that's good. Their selection has been a bit more reliable too. That's also good. After my first review, the manager (owner?) contacted me, apologized and even offered me some free donuts. Obviously, since I wasn't fishing for freebies, I declined. It was a very nice gesture/PR and definitely didn't go unnoticed or unappreciated, though. So, yep, that's good too. Honestly, this place seems like it's getting it's act together now....for the most part. My only real complaint now is that we caught a cashier ranking our experience as 5 stars (or whatever the top tier rating is) on the register screen without asking us or giving us a chance to do it for ourselves. That was shady as hell! Really pretty sleezy and dishonest, in my opinion. That's what stopped this from being a 4 star update. But it is what it is. They have good donuts and the staff is getting better.
|