Lackluster service. Confusing entry, no one greeted us. We're told eventually it would be a few minutes, then proceeded to wait 20+ minutes. 20 minutes is not a problem in and of itself, just wish they were transparent about that fact right away. Meanwhile while we waited it was clear everyone in the restaurant was frantically waiting for their food. The one host said the cook can't seat anymore. Finally we received a table outside the restaurant in a hallway! The hostess stated she couldn't guarantee food for our show at 8. It was 6:45 PM. I said that's fine but please let us know so we should know if we could find another place. She sighed and said I'll have to check with the cook, and hoped we would. We're not hard to please people. But the fountain service was seemingly designed to make even low maintenance people frustrated. Maybe it was a Saturday night issue. Likely poor staffing. But the truth is first impressions make a difference. And our group will not be coming back and we'll tell others about this experience. There's too many other good places in Madison to have an experience like this.