I absolutely hate this hotel. It has become so old and dingy and the quality of service has gone downhill in the last couple of years. They really need to renovate this hotel.
Hotel rooms are the same as they were 5 years ago. Their furniture is scratched and worn. Their TVS are complete dinosaurs. Very old and hardly work half the time. Their movies for purchase don't even work! They have on demand but it's fuzzy and static-ey ALL the time. I am constantly having to get a refund because their movies are terrible quality. $15.99 for a blurry movie? I don't THINK so! You are telling me that after so many complaints you can't at least fix that ONE issue? Is this hotel really that hard up?
Their room service is even worse. They take about an hour and 15 minutes to get to the room and then the food arrives cold and tasteless, yet they charge an enormous amount.
Their beach area is the nicest thing about Mandalay. It's fun, hip and the concerts are great.
I just really don't like staying in their rooms but we stay here because we are noir members and get free accommodations. Since MGM falls under the same company we should try that hotel next time.
The worst part of this hotel is the gaming! Terrible slots that I never win on. I have to go to other hotels to win. Why do I even bother with this hotel?!?
Mandalay Bay really needs to get it together and make some changes. They don't come close to the newer and better hotels. This place is a disappointment every time I stay here.