If there was a 10th level of hell, I think this place might be it. We had a coupon for a detail. We made an appointment but that didn't really seem to matter. If you get a detail, expect to wait about 4 hours. But do not wait there. The "waiting area" feels like the business is squatting in a building that doesn't belong to them. Abandoned soda fountain. Parts of the ceiling missing. Extremely uncomfortable chairs that are obviously designed to urge you to go away. It honestly reminded me of the limbo waiting room in Beetlejuice. Except I think that one was more entertaining.