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I hosted a party at the Fairmount in June and after carefully planning it out, it was a success. The venue was ideal for free parking, quaint Inside and outside seating and easy to reach and find. The cocktails were well made and most of the food was well prepared. Now, on another note..major issues!
STOLEN FOOD, written contract NOT abided and not ONE SINGLE APOLOGY!!!
Jake, the owner, changed my menu because he felt it was better suited for my guests, although the changes he made worked against me. I wanted sliders. He substituted a pasta dish and a chicken-veggie dish because he thought the sliders would dry out. Guess what? The pasta dried out and the veggies with the chicken ended up completely over cooked.
He also added roasted Brussels sprouts and not only do the majority of folks not like them, but mine didn't either. Mistake to add them.
Now as if that was not enough, our contract stipulated that all leftover food would boxed for me to take. The staff chose to box the food, place on an unattended table and two individuals (NOT A PART OF MY PAYING PARTY) , walked off with my food! LITERALLY!!!
When I questioned the staff, I was told that it "sitting on the table", however, they were to box it for ME, not any fool who saw it and walked up to help themselves. Unbelievable! To make matters worse, NO apology or acceptance of the FAILURE to follow directions. When I brought it to the attention of Jake and his Mother, Jayne the following day...still no apology or consideration for the derelict of duty by the staff.
I would never, ever return to this establishment or recommend it for a large, expensive (btw) private party. Just can't trust 'em!!!
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