For our wedding anniversary I had purchased tickets for Micheal Jackson One at Mandalay Bay and decided to also get a room at The Hotel~ we were both very excited about the mini vacation until check-in.
Upon arrival which was about 2:40 (a little early) we were told no rooms were yet available and they would call us. Our itinerary indicated that check-in was 3pm so about 3:15 pm I inquired about our room. A different young lady curtly stated that "although 3 pm is listed as check-in we have until 6 pm to provide a room. It's even posted on our website". Really? For what is supposed to be a high end hotel I would have expected a more courteous response. This didn't bode well with me and after stating I found that unacceptable she looked and found 2 rooms available. Imagine that.
For us, service & courteous customer relations is imperative. Even if a room wasn't yet available I expect to be treated professionally and not made to feel like I was imposing by inquiring about a room which in my opinion, having stayed at several of the Vegas resorts, was over-priced.
Needless to say, we will not be returning to The Hotel. There are more than enough other options in Vegas where we are made to feel that our patronage is appreciated.