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  • I have not been to this particular Turtle Jack's Restaurant in over a year due to finding a long hair in my food, not once but TWICE. I have actually been going out of my way to go to the Turtle Jacks by Courtney Park. On Sunday, May 22, 2016 I decided to give the restaurant another try. My friend and I decided to sit in the patio section. Even now I have no idea who my server was. I spoke with 6 different people throughout my meal. The 1st lady brought our menu's and i didn't see her again until i left the restaurant... she was outside. The 2nd lady brought our drinks and then walked passed us about 3-4 times when were clearly trying to get her attention to take our food order. Then i saw what looked like a manager, I'm not totally sure because he never introduced himself as one. I told him we had been sitting there for a long time and we need to order. He took our orders and i didn't see him again either. The 4th person was a male server who brought out our food. I had to ask him for cutlery and more drinks as no one had come to check on us the entire time our food was being made. The 5th person was a lady not sure on her position either... had to ask her for condiments. We ordered an appetizer, fish and chips and a Burger w/ a salad... you would think that they could at least bring out some ketchup. I asked for Chipotle sauce when i ordered originally, which didn't come to the table, I had to ask for it again and my bacon was uncooked when I specifically asked for it to be well done. After our meals were finished and we had been there about 2 hours. The 6th man came by and asked us how everything was. I told him the service was terrible and I would not be returning. I explained to him everything I wrote above and he said that he felt bad that we had that experience and gave us 2 coupons each for 5$ off if we spend more then 30$... I paid 50$ for my meal alone nothing was discounted and the service was TERRIBLE. I will not spend another dollar at that restaurant. Which is a shame because when the food is done right it is delicious. Too bad the service was not able to match.
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