I used the car stereo installation service. First - while there are many (many) sales people in the store, there is only one guy installing stereos in the service bay. This means, that things take time.... The first trip - the stereo was installed, but the steering wheel controls didn't - and asked to return when the supervisor was there to look at this. Second trip - supervisor was no where around - took a while to find him - and he had to take the controls home to program them, as Fry's does not have allow them to connect items by USB to the store's computers (how ironic is this for a computer store?). Third time, they had to adjust the settings on the steering controller for them to work correctly. All in all - go somewhere that does more work and has more personnel.