Once a month they have an AYCE gnocchi event. We arrived at 8:55PM for our 9:00PM reservation and the entrance was packed with waiting customers that had no idea what was going on. When I told the host we had a reservation he snapped at me and told me there were clearly a lot of people being helped right now. I looked at their reservation system near the door because it was on and they had over 12 reservations for 9PM.
In any case, the disorganization doesn't bother me that much, it was the rude host. He could have simply come over to people entering the restaurant and told them he would be there to help in a minute, instead of leaving everyone in the dark.
On the plus side, our server was hilarious and very helpful, gnocchi bland and boring. Won't go back again.