In the summer my washer Kenmore Elite He3T was making a banging noise on spin cycle. I took the dust cover off to check for leaks I left it off as a courtesy for Steve who was dispatched.
I was denied because it was "just a noise". If you google this unit based on the symptoms and how loose the drum hitting the backplane it was the bearing. I continued to use my washer with the noise and the plastic bezel shredded in my clothes resulting in water everywhere I removed the dust cover to remove the water from the machine using a shop vac to save my baseboards leaving the dust cover off. Steve came out and I ended up being denied again. I vented my frustration on Yelp. Runyon called and it was a misunderstanding on the dust cover removal. Runyon and the Home Warranty company replaced my washer. Glad for Runyon.