First, let me say this isnt a review about the flights themselves, this is about how this airline is run. I flew from Phoenix to Austria and it was a complete nightmare. Delays, gate changes forcing me to walk 2 miles extra in the airport, rude United staff in the airports, excessive miscommunication, being separated from my travel companion because of their messup... the list could go on and on. I DO NOT recommend using this airline unless it is your last resort. The only reason they are getting two stars is because the flight staff were friendly and the flights were actually not too horrible (except that I paid extra for extra leg room and was actually given a seat with limited leg room instead).