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  • I have dined at FB's several times in various states over the years. After my last lunch there, I have to say that the quality and service at this particular location have gone way down. I went here for lunch the week before Christmas with two other people. Initially two of us ordered soup and salad combo and added a crab cake to the salad, for an additional cost. The other party got the chicken tortilla soup and I tried the soup of the day which was Black bean. When my soup arrived there were very few black beans in it, mostly onion, celery and tomatoes. I had to exchange it for the chicken tortilla which was tasty but could have had more chicken in it. The salads were okay but the crab cakes were very small and very bready, not much crab taste. The third person in our party ordered the the portabello mushroom sandwich. She expected he mushroom and tomato and onion garnishments to be grilled and warm. They were not. The sandwich was cold. Also there was supposed to be feta on the sandwich and she tasted none. She sent it back and got a soup and salad combo. We attempted to follow up with or waiter but he was not very attentive. Finally we contacted the manager. He was apologetic and took off the sandwich and did not charge her for the combo which we appreciated. He tried to make it right, and I give him credit for that. We had dined here earlier in the year and had a disappointing meal. It feels like FB is cutting corners but not the prices. The food is not cheap but it is not of good quality. And there is really no excuse for poor service. You have to train your people to come back, check on diners, ask if everything is okay, refill glasses etc. Our server was absolutely clueless. If serving is not your thing, you need another line of work. We typically tip 18-20% but this server was lucky to get the basic 15%. I don't see us returning there any time soon.
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