I went here back in December with a friend while in town. She moved to PHX from Seattle and loves what she refers to as "cowboy food."
I was there on a kind of busy Friday for lunch. Yet, somehow, it took the waitress to get anything done at all - bring our drinks, take our orders, and get our check. You'd think there were nothing but tables while there were actually a decent amount of people in there.
If it wasn't for the pretty good food I'd give the place 1 star. However, the food made up for what I felt was lacking in service. I don't know if it's somewhere I'd go for a date or great food, but it's pretty good.
Oh, and be careful with the woodchips/peanut thingys on the floor - I nearly slipped and fell on my way to the bathroom.