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  • This review is way overdue, but I still wanted to share my experience. I visited Mozell for the first and last time in Aug. 2014. My appt. was around 3:30 or 4pm. I remember her being very friendly. I have bra strap length natural hair and my appt. was for a wash, condition and flat iron. My profile pic is actually the flat iron job Mozell did. Mozell did a very good job on my hair and she was gentle with it when wet...She didn't just rake the comb through it (Natural ladies, you know we sensitive about our hair, especially when wet! Don't go causing any breakage just cause you don't want to detangle my hair first!) She left the conditioner on while I sat under a dryer, which I appreciate and she detangled my super thick hair section by section. There was a huge snag in my appointment...and this is a HUGE snag....When I got there she had informed me that her shampoo girl had called in sick. I know that's out of her control, but I feel she should've made some modifications to her schedule to ensure she could handle the work load on her own that day. Because she didn't, her schedule got away from her and she was several hours behind...Normally it would take about 1.5 hours to do my type of appointment. I ended up being there till 10pm....6 HOURS it took her to do my hair....She had 2 other appointments already in process when I got there and she had a mens haircut & color scheduled after me that she still decided to take, even though at that point I had probably been there about 4 hours. I was stunned..It was extremely frustrating and I most certainly didn't plan on being there till past my bedtime.....But I was. Mozell apologized during my 6 hour session, and I appreciated her acknowledging the fact that this was messed up...To make up for it, she offered me a discount which I thought was in order since I had clearly been there waaaay too long. Like I said, hair wise, she did a great job, so for that, I would do business with her again.
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