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  • My boyfriend and I had dinner at Outback on 11/13/16. We've had Outback plenty of times, but this was by far the best experience we've had. 90% of our positive experience was because of our server, Dylan. The other 10% was because the food was amazing. Both myself and my boyfriend work in the restaurant industry, so we feel very qualified to critique on service, presentation, knowledge of the menu, attentiveness, etc. Dylan was excellent in all areas of being our server. What really stood out to me was when my boyfriend ordered, he ordered the prime rib. Dylan said they may have run out of prime rib already, but he would go check for us. Dylan left to check with the kitchen who did in fact confirm they were out of prime rib. I appreciate this because of another experience at the Outback on East Blvd when I ordered the Alice Springs Quesadilla WITHOUT mushrooms, our server said I could not order it without mushrooms as all the quesadillas are made earlier in the day so there was no way to remove the mushrooms from one order. I've ordered the same quesadilla prior to this visit and asked for no mushrooms, and it's never been a problem so I was kind of taken back by this servers response and annoyed that she didn't even bother to check with the kitchen staff. Anyway, I digress...back to our great service at the Independence location. However, Dylan said he would go check with the kitchen regarding the prime rib. Unlike the server at Outback on East Blvd who did not bother to check with the kitchen regarding the quesadillas. I appreciate Dylan taking that 1 extra step to check on the prime rib. During our last visit, we also found out that Dylan was a new server! I was surprised to learn this as he knew the menu very well. We will be back to visit soon & hopefully Dylan is still a part of the staff at Outback on Independence!
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