| rev:text
| - I went to 3 Brewers after a movie night with my cousin (on a Sunday around 10pm), and had one of the most negative service experiences I can remember. It's rare that I decide to email the management of a restaurant directly with my complaints before posting a Yelp review, but I did, thinking that maybe they weren't aware of these issues, but after reading all the other poor reviews on Yelp and elsewhere, it's clear that this place has been mismanaged since opening.
When we arrived, the hostess asked if we wanted to be seated at the bar. There were only 2 of us, and there was literally no one else seated at the bar, so I asked for a hightop table instead, as there were signs of life in that section of the place.
A brunette waitress came over and asked for our drink order shortly afterwards, and we asked her to give us one more minute - pretty standard. About a minute afterwards, a blonde waitress walked over and said "Hi, I'll be your new waitress". We were confused. It had only been a minute, and it didn't appear that the other waitress was going off shift, but we shrugged and ordered. Our drinks arrived quickly, and then the brunette waitress walked by our table with a very confused look on her face. She looked surprised to see pints on our table. She then took orders from a near-by table, but was staring at us with a really sour look on her face nearly the entire time she was dealing with those patrons! I said to my cousin that I suspected perhaps that the blonde waitress had stolen her table - it was very strange. She agreed that something was up, as she was getting dirty looks from the server too.
We didn't see our blonde waitress again at our table, but saw her behind the bar and working another section of the restaurant. Our pints ran dry, and no one asked us if we needed more for 20 minutes. Then the first waitress, the brunette came by, and said, "Do you guys need anything?". We said, "Just the bill please", and she said "OK, No problem, I'll let YOUR waitress know.". We were certain there was some sort of server disagreement going on at this point. Our blonde waitress didn't come with the bill, instead a tall man with grey hair brought the bill fold. This was the third person now to serve us. I paid cash, and he handed me back the bill fold with change = a loonie, some nickels, and a $5, making it impossible to leave a reasonable tip without asking him to return to break the $5. I found it presumptuous of the server, as though they expected me to leave the $5 to avoid the trouble, as the $1 and nickels wouldn't have been sufficient. This was a $14 bill because we just wanted to leave at that point. 20% Would have been $2.80. Also, if you approach a table for the first time in the night as their server, introduce yourself to the patrons, don't just walk up and put a bill in their hands.
The bottom of a patron's glass should never run dry before they've been asked if they want another. A manager should be controlling the waitress roulette situation before staff disagreements arise and become very apparent to patrons and makes their experience uncomfortable. The restaurant was barely busy, and I counted at least 4 staff on the floor, so why three different servers? It was a really strange end to what would have been a wonderful evening, and our bill would have been much higher had we felt we were having a good time.
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