Ok it's a doctors office you are going to wait 30-45 mins even with an appointment. That's pretty normal so the people complaining about it are just funny to me. I came in to remove a little mole on my forehead I've always hated. The dr was friendly and explained everything he was going to do it was quick and painless. $263 later and I feel like I can finally have a haircut without bangs! Happy to have it done before my wedding in July:)