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  • This is the worst experience I have had. I ordered a cake from here with 2 days notice. When my daughter picked it up she was shocked. With no time to order a second she brought it home. The cake wasn't supposed to have a Green Bay packers theme. Obviously it was not a high priority. It looked as if a child decorated it. Instead of saying happy birthday dad it said happy birthday "BAD". And the word Happy isn't even completed! The frosting is not smoothed out and has chunks missing or falling. When I called the store they answered "hello" no greeting. Then told me they have no manager and no one is in charge. I am also told that they are the only two employees there. When I ask about the cake preparation I am told " we are not professional cake decorators". I am not given any information as to names or who i can talk to. I'm told owners come in when they feel like it. How professional is that. Paying $36 for a cake that is extremely small I have no problem doing if it's done well. But to be expected to pay that price for someone not to put any effort in is ridiculous. There was no compassion. There was no emotion from either nameless employee. I am far from pleased. I don't want my money back I want what I pay for. But customer service is not at the top of their priority list either. Corporate will be hearing from me daily
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