| rev:text
| - EARLS FALLS FROM GRACE!
Service, food and drinks were SHOCKINGLY bad tonight. I had previously given a glowing 4-star review, but tonight was enough to turn me off of Earls for good. As the saying goes, when it rains, it pours ~ in true Shakespearean form, the weather foreshadowed what kind of night we would have. Please see my list of faux pas below.
- Reservation error - We had called ahead and made reservations. Due to a reservation error on their part, our time got pushed back quite late to 8:30pm ~ we were all starving by then.
- Upon arrival, it took a LONG time for anyone to take our drinks order
- It took an even LONGER time for anyone to take our food orders ~ we are talking nearly 30 MINUTES (this is the longest wait I have ever experienced and completely unacceptable). It would have been even longer had I not gotten up and asked another waitress to please send someone over to our table. It literally felt like our waitresses were avoiding us. Even worse, no apologies whatsoever for the delay in taking our order.
- Waitresses NEVER came by to ask if we wanted more drinks despite the fact that our glasses were sitting empty for quite some time. Had to once again flag down our waitress for refills.
- Someone at our table had to have her drink replaced as it was made incorrectly.
- Someone at our table waited 45 minutes for her mojito to arrive, and had to remind the waitress that she had ordered it.
- Someone at our table ordered his steak rare, and received a steak that was easily a medium. He was so hungry that he ended up eating that tough chunk of meat anyway.
- Some of our dishes were room temperature
- Chicken, brie and fig sandwich was not very good - chicken was overcooked and dry, the figs overpowered the dish
- The bibimbap had way too many onions
- At no point did any waitress come to check on us to ask if we were doing ok - we were pretty much ignored all night.
- One waitress was quite clumsy and inexperienced with handling trays and dishes ~ 1) while holding a tray, she lost control and dropped it, and the tray made contact with a girl at our table (luckily the glass that was on the tray was empty or she would have been soaked) 2) while removing a plate from our table, she knocked it into another person's arm
- One of the waitresses must have realized that their service was horrible because she complained to us that our table was assigned 3 servers including herself that were all new (i.e. first week there) ~ Thanks Earls! You would think they would at least mix it up so that one experienced server was amongst the group. One competent server could have probably diverted the crisis that was tonight. Another thing, if management knew that 3 brand new servers were assigned to our table, why did he/she not come by even once to check if everything was going ok?
- Waitresses had no clue who had ordered what at the end of the night and had to go around asking everyone.
- Even MORE waiting for the waitress to bring the debit machine ~ easily more than 20 mins wait. Again no apologies.
- Tipped despite the bad service and didn't even receive a thank you from our waitress.
Basically, everything that could go wrong, went wrong tonight. I will not be returning.
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