Generally I like RL for their consistency. Although they are overpriced and use way too much salt in most items, their fresh fish menu is usually a good bet.
I have been three times to this particular location and it fails to meet my expectations overall.
Firstly, the hostess station is right by the toilets so I am assuming (hoping) that is why it always smells like poo upon entering.
Service is just meh. And the food itself... I've been given warm, wilted, super goopy ceaser salad. Way over grilled trout. Old biscuits. And plates that didn't seem to come right away from the kitchen but rather sat for a while.
The one time I was in for their endless shrimp promo the service was friendly AND the food was very much as expected for RL so because of that experience they get a second star.