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  • If I could give zero stars I would! I just had a disappointing experience at McDonald's store #21224 here in Phoenix at 7:21pm. I was very excited to go to McDonalds as today is the first day that they started offering breakfast all day. I'm in love with the egg white delight! So I stopped by after work and ordered one. The cashier was as nice as could be. She took my order and asked me to drive up to the last window to pay and get my food. So I did. After I paid for my food and the cashier at the drive thru started getting my order ready, the manager walked up to her and berated her for letting me order an egg white delight. The manager was so rude and in my view asked the cashier "can you not look up and read the board?". The cashier responded saying that she was sorry and the manger told her "no, there is no sorry". Then the manager walked over to me at the window and said we don't offer egg white delight all day, only what's on the board. She then said "I don't know what to tell you, you need to pick something on the board." Not only was this manager rude and condescending to her employee, but she was rude to me the customer. And, the manager never apologized to me for the mistake. Yes the cashier did, but if this manager thought it was such a big deal then she should have also apologized to me for not being able to fill the order I had placed and already paid for! What a great way to start off this new campaign--berate your employee and insult your customer!! Way to go McDonalds!!!
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