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  • I took my golden retriever there last year for his first groom, he was 2 years old and we had adopted him about 8 months previous. I explained that he had not been groomed before and did not like being brushed and that he had not been crated before. They suggested we pay for an express groom because then they were not crated and they worked only on them until they were done. We did that. When we picked him up he looked good however the groomer that worked on him suggested that we not do the express groom next time because he just got so excited that he wore himself out. I just went in today to schedule him for his 2nd groom, the groomer who worked on him previously is the one who was scheduling him. She went to the manager ( I assume) to ask if we should do the express groom or not the manager came up and basically refused to take him. She said that they would take him but if he was of danger to her or himself they would have to stop. I told her that there is no way he would bite he is an extremely sweet dog. The groomer who worked on him before added that there is no way he would bite he was just upset and had a lot of energy. So the manager said if he was afraid of the dryer or wriggled too much she would have to stop and send him home (this would only be his 2nd groom, I would be afraid of the dryer if it had never been used on me before) So I said are you saying we should take him somewhere else? and she said yes, maybe to a vet so they can monitor him????????? Then I said I guess I should take him to petco and she said yes. I guess petsmart only takes dogs who doesn't move at all when they are gooming them. sorry, my dog has some life to him.
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