Was very disappointed with the staff and management. I have been there three times and with almost every visit I came back unhappy. The first stylist who cut my hair was great, but the next two who did my highlights were sub par. The first time I went in to get my highlights redone I was unhappy with the result and they offered to redo it. I was satisfied with the redo. I come back several months later to freshen my highlights up and again was unsatisfied with the outcome. I called back to see if the could redo it and the director hinted at the fact that I was either lying and just wanted a free redo or that I didn't tell my stylist clearly what I wanted. Working in customer service myself I was shocked that anyone would speak to a customer like that. I am very disappointed with my time there and will not return.