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  • I have had great customer service experiences with Enterprise in the past, so I chose this car rental place over others at the LAS airport that had the same price. The employees' upselling here really turned me off. When we checked in, the guy at the counter told us we might be uncomfortable with the a/c produced by the intermediate 4-cylinder engine on our drive to LA. He recommended a $20 per day upgrade to a standard car, which would be more than double the $17/day rate for the car we reserved. He made me worry about my decision to stick with the intermediate, but the a/c was fine. Once we went to the lot to get the car, the woman conned me into accepting their insurance. She told me they would not honor the coverage provided by my credit card, which I've never heard before. Then she started asking lots of detailed questions about my personal insurance. (I don't have a car but am covered on my family's insurance, so I'm not very familiar with our coverage but have been told that it covers rentals.) After all her worst-case scaremongering, I signed up for the insurance. Later, my mom confirmed that I didn't need it. The insurance more than doubled the cost of my rental. Finally, the car we received barely made it back. It had some kind of mechanical problem. The only positive customer service we received was when they comped the gas charges because we explained that we were scared that if we stopped for gas, it wouldn't start up again.
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