The fam and I came during the middle of the week and were literally the first customers of the day a couple weeks ago. Someone was learning how to scrape the rolls off the ice plate and other people were getting things in order around the shop. We were just kinda standing there and someone asked what we wanted and seemed very annoyed. Not cool. Placed our order for a mango flavored items which was yummy. Another couple walked in and were curious about the process and were speaking out loud about their curiosity. No employees came to speak to them so I explained (from what could remember during my Thailand trip about 2 years ago and trying rolled ice cream for the first time). They thought it was interesting and left shortly after. We were headed to the front of house and the person who made our ice cream went to the back and before getting to the register, someone yelled "make sure they pay". We were headed to the register... so I didn't understand why the tone and mannerism was the way it was. Probably not coming back. ?