Hands down the best customer service I have experienced at a grocery store. I ventured down to Publix to place an order for my son's birthday cake (after multiple sources raved about their bakery). I was immediately greeted with a "hi, how can i help you" and was directed to the party planning station where a woman sat with me and tended to my birthday cake needs. When I went to pick it up, I decided to do some shopping as well and every worker, I'm dead serious, every worker that made eye contact with me, smiled and said hello. At one point, I couldn't find the bread, and someone walked me all the way to it. Despite the fab customer service, it's a bit of a hike from the Ballantyne area and a little pricier than the local alternatives; my everyday shopping needs will continue to be fulfilled by HT or TJs.
However .... My daughter's 1st birthday is coming up and I will definitely be back to order another cake!