This was my first visit, and I was not impressed. The drinks were quite good, the food was ok, decor was fine...but the service was terrible. A group of my friends met for happy hour. We ordered our first round of drinks at 5:30 and filled out our sushi menus. The menus sat on our table for close to 20 minutes. Then the server came by to tell us that it was last call for happy hour and did we want another round of drinks. We agreed to that. When she came back with our drinks, she said she hadn't gotten to the computer on time, so nothing we ordered would be at the happy hour prices.
I understand s**t happens, but what about taking responsibility for your mistakes? No apology, no alternatives offered. Didn't even ask us if we wanted to cancel the order since it was going to cost twice what we had expected it to. In any decent restaurant, this is something the manager would have taken care of, but no manager acknowledged our existence. They lost six customers.