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  • Okay.... No. I normally really like El Pollo Loco. Normally, the chicken is pretty good and it is decently priced, allowing you to fill up on relatively little money. Today, however, I experienced a not-so-great version of their service. I went through the drive through and asked for a chicken and cheese quesadilla, ONLY chicken and cheese, and a cherry coke. The drive through took forever, as it normally does, and when I finally got my food, I continued on my way to work. Upon inspecting my food (as I always have to do due to my picky-eaterness) I found sour cream, salsa, and guacamole. *shudders* I also ordered a cherry coke and received regular coke. On top of the food mistake, they wildly overcharged me for my meal: a $4 meal was somehow $9. So, I went back to the restaurant, but this time I went inside. I waited my turn (again, it took forever) and told the lady at the counter of the mistake on my quesadilla (I didn't even bother with my drink.) The worker looked at me and said, "Oh, you don't want it?" To which I replied: "No, I can't have the stuff inside of it... I wanted only meat and cheese. I was also overcharged." The worker then turned to her manager and explained the situation. When she was done, she said: "okay, they're making you a new one" and went to help the people behind me. I stated "I was also over charged for my food." The worker turned to her manager, and then turned back to me. She said "We'll just put extra chicken in your quesadilla." ..................... Okay, side note: Dude, really? Really? So I told the worker, "I'd rather just have the difference of what I over paid." She looked like she didn't know what to do, and finally the manager agreed. So I finally got the difference of what I over paid, and when I stepped to the side, I looked up to see the manager giving me a dirty look. 1. I know I am the pickiest eater known to man, but if I am paying for food, I don't think it's too crazy to get what I want. 2. It is not my fault that whomever made my food messed up. 3. The MANAGER is giving dirty looks to paying customers... not a very good sign. 4. I was polite about the mess up and STILL got attitude... The worker was okay, I am more miffed that the MANAGER gave me attitude when I was just asking for the mistake to be corrected. 5. I doubt I'll be back any time soon.
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