Although the customer service is exceptional, the gym itself is not great.
Half the treadmills are out of order weekly. It seems like when they fix one, another one breaks down. And when they break down, expect them to be out of commission for at least a week and a half.
I wouldn't mind that they raise my gym price every couple of months, IF ALL their machines were in good working order.
I went in on July 4th and unfortunately more than half the treadmills were not working. The gym was beyond packed, people were literally waiting behind others for treadmills.