Honestly I really like this place. But I just had the most awkward rude experience. The customer service there the past two visits have been horrible. Today I spoke with a lady on the phone told me they had no spots available for a full groom, she suggested we bring them in for a wash, facial trim and nails clipped. So we showed up at 3pm, a young boy named dee greeted us and asked what he could help with, I told him what I was there for. He looked very puzzled and asked his co worker (which is the lady I spoke with on the phone) , her response was: " I am not going to deal with them you can go in the back and ask them." The boy looked back and said: "the groomers are actually leaving for the day." The boy never went to ask the groomer. I replied with aren't you open until 5pm, he said yes but they won't do it. There has been numerous times I have taken my dogs here at 3pm and still got a full service groom. The boy was so awkward acting and the lady was very rude. We called back to ask who was in charge and the boy didn't know what to say almost seemed like he was lying and it was like pulling teeth to find out who the owner is and when the owner "Jackie" would be. Very disappointed