I only know about the repair shop as I've never purchased or looked at cars here. The repair shop has been honest with us and done our oil changes for a year now. We two minor repairs, the first was when some local ac shop put too much Freon in and our compressor started to run hard. These guys fixed the problem (removed freon) and didn't charge us an arm and leg. They also fixed a problem caused by another Ford dealer. Thanks for taking care of us. Sometimes the customer service experience has been a little rough when trying to schedule service and when offered other services I didn't want (like tires). Thanks for not trying to shunt us over to sales like some dealers do.