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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • useI've been bringing my small dog here for last 3 years, and my cat last year. Today we had an appointment at 11 and was called to bring them in early which I did at 10:30. By 3pm I had not received a call so I decided to call and find out why it was taking so long, I had a feeling that they were just holding my cat and dog in a kennel. So the girl that answered the phone said that my dog and cat are on the table right now, I asked why so late I dropped them off at 10:30, she said there were other animals before mine, I asked why did she want me to bring them in so early, to which she said Oh they are done you can pick them up. At this point I was concerned at told her that I need them to be done right and not rushed, to which she said yes you can pick them up now. When I got there by 3:15, my dog like always ran to me and jumped over the little gate, when I tried putting on his collar he pulled away frightened. I assume they put on shock collar, because I know my dog will not stay still to be groomed. Although this information was never disclosed to me, I would've at least like to know. I don't think it's necessary to keep an animal for 5 hours to be groomed, there's no reason for that especially when they take appointments. The shocker was when they gave me the bill $50 for my dog, which is like always and I always added a tip, but the cat $75 my jaw almost dropped to the floor, when I asked why are they charging me so much for a shampoo, brush and nails, her answer was that's how much I paid last time except for the tips, which I didn't bring in this time and they charged me $10 for the front paws tips. I think this is totally outrageous price $75 to groom a cat/no hair cut only wash,brush,and nail cut & tips. I told them that because of the outrageous price and the fact that they don't disclose information I was uncomfortable bringing my dog and cat here anymore. Also, I tell them everytime I bring my dog that I want his face short/same length as the body not long wiskers, never but never to they do it, I have to sit there and watch them torture my dog to do what I told them in the first place. Because when I watch they don't put the shocker collar on of course. I will never return and use Hugs N Pups grooming services again. I feel sorry that I even recommended my sister to them.
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