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  • The 'taking my money' process on the sale of a new truck went fine. The service since the purchase has been horrible. I have warranty issues that Centennial Toyota agreed to fix in writing. Prior to warranty expiration I brought the truck in at which time they rescinded their offer to repair. I have since provided documentation of previous commitment as well as photo and video of the issues in question. Centennial Toyota acknowledged the receipt of this information but has not responded to now 3 emails sent at the following dates over the past 9 weeks: ?Jul 1, 2015 at 8:36 AM ?Jun 1, 2015 at 4:46 PM ?May 12, 2015 4:09 PM At purchase I was also falsely told I would be eligible for free oil changes at the dealership for the first XX,000 miles. @ the first oil change I was told would not honor this because the vehicle took synthetic and that I was only eligible for the first 2x oil changes. At the 2nd oil they attempted to charge me due to a time stipulation that I had never been made aware of. Then after the most recent service the maintenance light and sticker indicated a conventional oil service interval, I have been unsuccessful in getting any clarification from the dealership as to why this is or if they put the wrong oil in the truck. Also at the last service date at Centennial Toyota where mechanics replaced the battery and a portion of the wiring harness that had been damaged by an acid leak, evidence that a field mouse had been living under the hood of the truck was completely ignored. Mouse feces was left all over the top of the engine and the technicians didn't even advise of the problem which unchecked could have resulted in damage to the wiring harness. While this is technically not their responsibility, it definitely reflects a low quality standard that one would not expect from a dealership. At the time of purchase I had a standing offer from the Henderson Toyota dealership on the same vehicle for $100 less. I declined that offer and have regretted it ever since. -- update 10/28 Contacted service writer 'Tom Blemmings' by phone July 2015 who had been working with me on all service & warranty repairs. Tom acknowledged receipt of all emails that had been sent to him, the latest having also been cc'd to manager ggajewski@. Tom reassured me that he would call me the next day with a resolution. Its been 3 months and I have still not heard from Tom or anyone at Toyota. I would have expected service like this from a used car lot on Boulder Hwy, not a Toyota dealership. Peter C. feel free to fwd my file to anyone down there capable of returning a phone call if anyone is genuinely interested in correcting this problem. -- update 11/28/2015 Still no response.
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