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  • We used to order from NYPD quite often, but this place has gone straight downhill in the last few years. We called for pick-up tonight and were put on hold. No problem, it's dinnertime and they're busy. Someone comes on the line and asks if we're ordering pickup or delivery. We tell them... and get put on hold again. Okay. The guy taking our order seemed totally clueless - probably another new high schooler they hired. He required long pauses between each item of our huge order of 3 dishes and 2 sides. Not terribly difficult, we thought. When we arrived, they tried to tell us that the olive oil that goes on their pasta is plain. Um, seriously? I'm paying for plain olive oil on my plain pasta? I can do that myself! I know for a fact they usually season their olive oil, as do ALL decent Italian restaurants. The fact that I had to argue with them about it was ridiculous. We had to ASK for some garlic and seasoning to be mixed in for us. Thanks. Next, we specifically ordered garlic CHEESE knots - confirmed two times over the phone - only to arrive home and discover we had plain garlic knots. If we'd known, we would've saved the money and just had the ones that came with the entrees. Most upsetting was the fact that we were, indeed, charged for the CHEESE knots, not the plain ones. How complex IS this? Finally, we had to actually request a side of sauce for our cheesecake, when this was never explained over the phone. Funny, since the website menu specifically states the dessert comes with raspberry topping. If there were options, maybe we should have been informed when ordering. If we hadn't caught the mistake, we would've left with... a slice of plain cheesecake. Fantastic. For nearly 5 bucks? I can get two slices for half that at Walmart, strawberry swirl included. All this for overpriced, bland food, an enormous wait time, an incompetent staff, and one huge headache. The pizza is good, sure, but the hassle is NOT worth it anymore. If this is how they run the show now, then I'll take my business somewhere tastier and cheaper.
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