I love their service and quality..this is my second time getting a haircut and I got a stylist named Aurora. She took good care of me by reassuring me where she's going to cut and leveling out any deficiencies. Left the store satisfied and happy. Staff is friendly and funny. If you're here for a walk-in..the wait is generally not long. Usually you head to the chair as soon as you sign in or wait a few minutes. They are so sweet for letting late people come in when they are about to close and gives the same time and attention at any given time. Thanks!