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  • The experience at Panera has really gone down hill. The counter staff is so busy filling call-in orders they don't have time for customers. "Go use the self-help order pad " is not the way to great guests. When I did finally get service, the hot toasted and buttered bagel came to the table cool and with packets of butter. Something so simple as a coffee and bagel order can certainly be handled better. I used to love this place. So sad the company expects iPads to replace a smiling face, welcome greeting and personal service first thing in the morning.
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