We went on Christmas and it was packed. The service was slower than Im sure it normally is but that the waitress did a good job despite that. We had pretzels for an appetizer and they were burnt. Then when our entrees came out the crust on my fried chicken was also a little burnt as well as the mac and cheese under it. I love good mac and cheese but didn't like theirs. The French fries are good and I'm guessing on a less busy night the food would have been better.