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  • I ordered three poutines to go for myself, my daughter and her friend on a not so busy night (only one table had customers on the patio and not too many inside and it was after 11:00 pm. I waited for what seemed like forever for my order and because we ordered extra gravy and I gave a small tip the bill was almost $29.34 (for 3 poutine!?) well once we got home and started eating we all noticed the fries had a strange texture. I realized it was because they were not cooked all they way, there was still a raw potatoe texture to them. So I called them up and told them the situation and the waitress that took my order said to call the manager the next day and he would most likely replace it free. Well when I called in the next day I was told there was no manager in I should call in the next day. I said there must be someone there who can either replace my order or refund my money and the waitress just said they are busy no one is there and she hung up on me. So I walked over there because now I was pissed. When I got there I realized the waitress lied because I saw the manager right away. I told him the situation fully expecting that he would be apologetic for the rude waitresses actions and to my surprise he said he was the the one who told her to hang up because they were too busy to deal with me. Am I not a customer too? He said she was on the phone with me for 9 minutes! I showed him that my phone recorded that it was a two minute call. He was so rude, I did get my money back but instead of apologizing for the mishap he said that that was the way they cook fries and if I don't like it I can take my business elsewhere! Incredible! The worst customer service I've seen in a while.
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