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  • Have been taking my 14 year old Yorkie to Brandy at the Marks and Sunset location for 2+years! No medical issues. Made an appt on the 14th of this Month for today 12/17/2017 @ 11am and upon arriving Brandy greets us at the counter. I explained that Lola had just went potty and had poop stuck to her behind, and at that time she asked me how old she was?(again been seeing "Brandy" for 2+years every other month) To which she the tells me..."I am sorry, we can't groom her, we just changed our policy"...no one ever said that over the phone when I made the appt, and I called 30mins prior to CONFIRM appt! She was unprofessional and extremly rude! But to turn away a 2+ year customer a week away from Christmas because they had poop on their behind is beyond unprofessional! Not to mention the "manager" Sammi who also was extremely rude and left me standing there for 30 mins while her and Brandy collaborated a story to cover their own asses after I told them I was going to report them to corporate! If in fact their policy did change, the professional thing would have been to inform me that this would be the last time they could groom her due to her age.
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