I am originally from Columbus, OH, and that is the home of Brio's. The service and food are impeccable at all of the Columbus locations.
When I moved to Phoenix I was happy to see a Brio's not far from where I live. I went this past Saturday (April 29) since I was already at SanTan Village. Let me just say this.
EXTREMELY DISAPPOINTED!
First, the bartender, Lewis (?), was awful. Didn't know the menu, the beers, and was completely clueless on customer service. This guy should not be in the service industry.
Next was the food. I order the Prosciutto and Burrata pizza. IT CAME OUT AS A FLATBREAD! Also, that is not Burrata cheese - it was clearly ricotta cheese, and it tasted like it was just bought from the supermarket.
There is nothing good to say about this Brio's, and I will be taking my business elsewhere.
UPDATE (5/4/2017). Someone was supposed to reach out to me from customer service to ask about my experience. No one did. PATHETIC!