While ShopKo is still needing to up its game in general, I stopped in for the Payless. I had a coupon and wasn't sure how it would work with the store-in-a-store situation. The clerk at the checkout was very happy to take it and even double-checked that it had gone through the system properly. 2 people greeted me when I entered and 3 thanked me as I left. While the offerings of the store are needing a bit of improving, they've got their customer service down pat.