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  • Still going to say this is our favorite sushi restaurant in Charlotte. However, they have hired new waitstaff that is the absolute worst. We waited and waited for service (place our order, get refills on drinks). They sat in a booth across the restaurant talking to each other and to a friend that I guess stopped by to visit. They stood around on their phones, and mind you the restaurant is small, but was rather busy. Our drinks went empty, no refills, asked, waited, asked, waited. They brought us our gyoza but forgot our ponzu sauce, asked for it, waited, asked for it waited. Then we had finished our soups, apps, and so there were dished to be taken away, and they brought our first plate of sushi (not small) and then started to walk away, we called her back and asked her to clear the table of some of the dishes, she looked shocked, as if that is not a normal thing to ask, then took a couple of them away. We wanted to order a few more rolls and she said she would come back, instead she sat across the small room chatting away. We literally had to shout to get her attention, she looked annoyed. I am not sure if there has been a management change or an owner change, or just poor hiring. They use to have great waitresses and the owner or manager would come around to ask if things were good. Either way, I sure hope they change their staff choices, that is one of those things that can make or break an experience. STILL, the sushi is amazing, and the sushi chefs deserve all of the credit for that.
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