I've visited this location a lot over the past year and it just gets better and better. The last two times I went we had the unfortunate luck of falling victim to botched service. One time our beers took a little longer than management would have liked so it was comp'd. (No complaints were mentioned by us) Awesome! We had ordered the lettuce wraps and asked for no peanuts and it came with peanuts..no problem, comp'd! There was an error with our bill and we were double charged for an item....instead of a refund (approx. $15 and would have taken sometime since the credit card charge had to be reversed) the manager offered us the option of taking a $20-$25 (I don't remember) savings coupon that we could use on our next visit. Sweet! Overall, despite the mishaps which were honest mistakes and the fact that management took ownership of them was pretty awesome. The ambiance is great, food is aways as expected and they have a great selection of beers. So with that said, I'll definitely be returning to this location and Jack Astors in general.