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  • Well its been 6 mos since I purchased my new Lance 1995 from Tom's Camperland Mesa and I couldn't be any happier with the trailer and the crew at Tom's. From the initial buying experience to the few times I needed to resolve a service issue (mostly just questions on my end) I couldn't ask for a better experience. Allan was the initial salesman I dealt with and from start to finish had an answer to my many questions about everything from the trailer itself, to different WDH's, and everything in between. At no time did I feel pressured to make a purchase or feel the need to haggle a price downward. When I arrived to pick up the trailer Allen was off and Brad stepped in effortlessly. He helped with the final walk-through and fixed any issues I had spotted right then and there. After I got the trailer home I realized that the shore power cord had accidentally gotten left behind. I placed a call to Brad and asked if he could locate it and secure so I could come back and get it. This was right at closing and as I live approximately 30 mi away I didn't believe I could make it in time. Instead Brad took it upon himself to personally drive to my house and deliver it in person. Incredible. I also want to mention Andy and the rest of the guys in the service dept. After purchasing a new truck for my tow vehicle I realized I would need to adjust my hitch to keep everything level. As I didn't own a 200lb torque wrench I called Andy for assistance. He not only made time for me that day but did the service free of charge. Keep in mind this was for a WDH that I had purchased elsewhere. More recently I took a rock into the front windshield of the 1995 on my way to Alamo Lake. After a quick phone call Andy had me a new outer window ordered and on its way for installation. I can't say enough good things about my experience with Tom's. My fiance and I plan on becoming full time RV'ers in the future and I will be going to Tom's for everything camping / trailer related until we hit the road and drive away into the sunset.
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