Super Pissed, made a reservation two weeks ago for a Father's Day Celebration with my immediate family we had a hard time finding the place in Town Square there were two carloads of us and I called when I couldn't find it and asked for a landmark. The girl over the phone couldn't give directions or tell me where they were located and told me to hold on after several failed attempts to give directions, why? Because she had a customer in the restaurant to deal with why the hell did you answer the phone? She placed me on hold for 7 min all the long I'm driving all over Town Square to find it. Finally I find it and hang up we valet and enter..mind you the valet is at the front for of the restaurant, all 6 adults and 2 small Children we were greeted and told to wait the lady at the hostess station then ask me if we wanted to sit at bar? even though when I called and made reservations I indicated my parents needed special accommodations and we would have 2 kids....so now I'm clearly perturbed . Nothing could have prepared me for what was next we had a 7pm reservation and we waited 20 min at the front door with several other large parties before what I presume was the manager surfaced and announced that the were limited on food and had no ribs.... I'm sorry What Did you say? we're basically out of food. Then she proceeded to go into a monologue explanation as to why............REALLY???? GTFOH!!!!! It's now 7:30pm on Father's Day and your not prepared to service your reservations?????? And you offer me a 10% off coupon.....nope I'll take write a review on Yelp for 1000 Alex We were forced to go to Yard House and wait 45 additional minutes for a table I have never been so embarrassed and humiliated in my life what a way to to celebrate my father after 16 years of being away. Mark my word you won't be open long. And that lovely Clark County Proclamation that adorns your wall with all those signatures from the board of County Commissioners. Will be a thing of the past....Adam Lowry, my suggestion to you as the General Manager is to contact me immediately and correct this, disaster for me and my Family. This type of service is not acceptable here in This town. My reservation was for 7:00pm party of 8 on Sunday June 21, 2015 Last Name Scott!!!