I guess some folks have had bad experiences with the dine-in service. I only get take-out, so I don't have any comments on that. The take-out is always ready when they say it will be, and there are various discounts and offers, depending on the order size.
My standard order from Urban Thai is red curry beef with a side of sticky rice and the seasonal vegetables. 'Seasonal vegetables' sounds like the dullest dish ever, but they put a really delicious sweet and spicy sauce on those crisp veggies and they become very interesting indeed. The red curry is rich and creamy and the slices of beef are tender. I don't bother with the appetizer items because they're nothing special. I do love the free warm shrimp crackers with take-out, though.
My favourite part of picking up a fresh order from Urban Thai is when I get to enjoy two or three lunches of leftovers afterwards.