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  • Kudos to Charlotte Motor Speedway!! They took a situation that was less than idea at the All Star Race and turned it into a customer service win. Here is what happened. I used Ticketmaster to buy 6 tickets to the All Star Race. I browsed a few sections then wound up buying tickets in Chrysler section K. When we arrived at our section we were informed that it was a no alcohol section. I didn't remember seeing anything on the website (i went back and looked and there was at the checkout page and because of the way I searched I missed the one on the main page) or on my tickets. I was told to go exchange my tickets the gate. The employees at gate 3 said they did not have access to the Ticketmaster system so I would have to go to gate 4. At this point I'm not pleased but I head to gate 4. I show the employee my tickets on my phone and he hands in over to someone else. After about 20 or 30 minutes I'm informed by someone who I assume is a supervisor that the usher is wrong and that our tickets are not in an alcohol free zone and there is no need to exchange them and that the map displayed in the window of the ticket booth showing this as an alcohol free zone was wrong and out of date. At this point we have missed about a 1/4 of qualifying. We head back to our seats and inform the usher that we were told that it was ok to drink here. He said absolutely not and that the ticket person was wrong. At this point I'm furious. So we walk down into the next section and head toward the bottom to find some open seats and hope we are not sitting in someone else's seats (luckily we weren't as most of them around us filled up). Upon calling the ticket office today and explaining what happened the agent said I did miss the no alcohol writing at the checkout page but offered me 6 tickets to next years race to make up for the inconvenience!!! Way to go CMS even though we regularly attend races here you now have a customer for life!
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