BEST SERVICE EVER!!!
Food is great but the hostess BRACIA is pretty amazing!!!!
I've dined at the Palm before both for lunch and dinner and service has always been great however this past Thursday, service was phenomenal. I was speechless with the level of service and empathy displayed.
It all started as I arrived to your hostess stand in a scooter. Three days earlier I tore my calf muscle. The hostess Bracia greeted me with a smile and looked for a table that I could easily drive up to. She politely asked me what had occurred and we chatted about it. I told her that the cure was to keep the leg elevated and to continue shocking it by icing it then applying heat.
About 5 minutes later, she returned with ice and helped me iced it and I forgot to mentioned, she had already helped me elevate it.
Later the manager (didn't get the name) came by to table touch. He was also very empathetic and moved a small table to block the hallway near my foot to ensure nobody accidentally bumped into my leg, what a thoughtful gesture!