We called Rob to have him come clean our condo carpets. He called my boyfriend back within the day and next day and set up a cleaning for the following weekend. He said he would be there between 1-3 on Saturday which was fine with us. We spent hours Saturday morning getting all the furniture off the carpet and in the kitchen/ outside. We were stuck with nothing but the floor and TV as we waited... at 3:3--4 ish we still hadn't heard from him. At 5 I told my boyfriend he had to call to see where he was... we were getting impatient and all our furniture was outside! Rob said he was sorry and was having issues with his van and was running behind schedule. That was okay with us, just would have appreciated the heads up because we had dinner plans that now had to be canceled. Rob said he would be there around 5:30- 6:30, more waiting. Rob didn't show up until after 7 and didn't end up leaving until around 9:30 pm. It had taken up our entire day and we had to sit and wait from 1-7pm then had to leave our furniture outside overnight which we were not pleased about. Overall, when he got there he did a great job but the timing and communication was not great. We would have appreciated a call of changes in timing. He got most of our red wine stain on the carpet, did and upstairs and downstairs plus the stairs and got all the cat hair off the carpet (there wasn't much).
Rob also came back 2 weeks after to spray our 2 spots that didn't come off when he previously sprayed (tough spots). The communication was much better this time, although my boyfriend did get a text saying "call you soon" when Rob called over 2 hours later around 10pm.
He really is good at what he does and we were informed he may be hiring a secretary which would clear up all of our communication "issues."
He was so kind to "refund" us for what we would have paid for the dinner and state fair plans we had the first day he came.